Principal Architect (Digital & CX Modernization)

TL;DR

Principal Architect (Digital & CX Modernization): Defining and executing application modernization strategies for legacy platforms and customer engagement systems with an accent on API-first, microservices, and event-driven architectures. Focus on dismantling legacy tech debt, designing cloud-native solutions, and guiding engineering teams toward next-generation digital experiences.

Location: United States (Remote available, relocation program offered)

Company

hirify.global is a global IT services and consulting company specializing in digital transformation for large enterprises.

What you will do

• Define and execute modernization strategies for legacy platforms and user experiences.
• Design API-first, microservices-first, and event-driven architectures.
• Provide architectural direction and mentorship to engineering squads and Team Leads.
• Develop migration strategies, risk assessments, and target architectures for existing systems.
• Collaborate with clients and stakeholders to negotiate technical approaches and proposals.
• Establish enterprise-wide architecture standards and governance processes.

Requirements

• 7+ years of experience in Telecom, Contact Center, or Customer Experience (CX) environments.
• Proven track record of migrating legacy systems to cloud-native architectures.
• Deep mastery of API-first principles, microservices patterns, and distributed systems.
• Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP).
• Must be based in or eligible to work in the United States.
• Familiarity with modern frontend and UX frameworks.

Nice to have

• TOGAF or equivalent architecture certification.
• Experience with Enterprise Service Bus (ESB) platforms.
• Deep familiarity with contact center technologies and engagement software.

Culture & Benefits

• Work From Anywhere culture with high flexibility for remote work.
• Comprehensive compensation package including health insurance.
• Relocation program availability.
• Professional development through certification programs and mentorship.
• Inclusive, multicultural environment with regular team-building events.
• Focus on social sustainability and fair operating practices.