IT Support Engineer (1st/2nd Line)

TL;DR

IT Support Engineer (System Engineering): Providing 1st and 2nd line technical support for employees, managing user lifecycles, and maintaining local server infrastructure with an accent on Active Directory and virtualization. Focus on diagnosing hardware/software issues, deploying Windows/macOS devices, and automating routine support tasks.

Location: On-site in Limassol, Cyprus

Company

hirify.global is a global fintech company providing payment infrastructure and processing services.

What you will do

• Act as the primary point of contact for all incoming IT support requests via ticketing systems, email, chat, and walk-ups.
• Diagnose and resolve hardware, software, and basic network issues, escalating complex cases to higher-tier support.
• Manage the user lifecycle, including onboarding/offboarding and account configuration in Active Directory, Google Workspace, and MFA.
• Prepare, image, and deploy Windows and macOS devices, and maintain office AV and peripheral equipment.
• Maintain local server room systems with a focus on Active Directory Domain Services and virtualization tools like VMware and vSphere.
• Create internal knowledge base documentation and support automation processes leveraging AI-driven tools.

Requirements

• 3+ years of experience in Workplace and AD Domain Services technical support roles.
• Strong hands-on experience in troubleshooting and administration of Windows, macOS, Google Business Suite, and MS Office.
• Proficiency in managing users, groups, and security policies via Active Directory and Google Admin console.
• Strong understanding of IT hardware, peripherals, and IP network concepts.
• Excellent communication skills in English.

Nice to have

• Experience with IT Service Management tools such as ManageEngine and Atlassian Jira.
• Familiarity with creating and running PowerShell commands and scripts.
• Basic understanding of the ITIL framework.
• Relevant IT certifications.
• Proficiency in Russian.