Manager, Customer Experience Technology (Salesforce)

TL;DR

Manager, Customer Experience Technology (Salesforce): Leading a team of software professionals to deliver and maintain GTM technology solutions across enterprise platforms with an accent on Agile delivery, Salesforce ecosystem, and stakeholder alignment. Focus on scaling operational efficiency, managing complex project lifecycles, and mentoring technical talent to drive business growth.

Location: Hybrid (Bellevue, WA; Chicago, IL; San Francisco, CA; Washington, DC)

Salary: $182,000 — $281,000 USD

Company

Okta is a leader in identity management, providing secure infrastructure that enables organizations to safely embrace AI and digital transformation.

What you will do

• Lead, mentor, and hire a team of product analysts and engineers delivering high-quality GTM technology solutions.
• Oversee end-to-end project execution, managing scope, budget, and timelines as a Delivery Manager for key initiatives.
• Champion Agile practices, maintaining backlog health and leading sprint planning with Product Managers.
• Partner with internal business stakeholders to align technology solutions with business needs and mitigate risks.
• Apply domain expertise in Customer Support and GTM to guide delivery priorities and technical decisions.
• Enhance operational processes and tooling to drive organization-wide efficiency and scalability.

Requirements

• 3+ years of experience leading and managing teams of software engineers and analysts.
• Deep domain experience in Salesforce Service Cloud, Experience Cloud, Marketing Cloud, and Salesforce Communities.
• Strong background in IT application development across SaaS/PaaS platforms (Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi).
• Proven ability to coach technical talent toward career and organizational goals.
• Strong understanding of business value streams such as Campaign to Opportunity and Order to Cash.
• Bachelor's degree in Computer Science or a related technical field.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Financial security via 401(k) and equity options.
• Flexible spending accounts and generous paid leave, including parental leave.
• Immersive, in-person onboarding experience to accelerate impact and connection.
• Culture focused on transparency, integrity, and continuous innovation.