Social Data & Insights Manager (Marketing)

TL;DR

Social Data & Insights Manager (Marketing): Turning social-first performance data into actionable insights for high-profile brands with an accent on data processing and reporting. Focus on building automated dashboards, conducting hypothesis-led audience analysis, and crafting data-driven narratives for strategic growth.

Location: Hybrid in London (3 days in the office, 2 days from home)

Company

An independent social media agency connecting brands with audiences at scale through creative, social-first content and expertise.

What you will do

• Process high volumes of social performance data, including engagements, CTR, and CPRs.
• Monitor and report on performance for both specific campaigns and always-on activity.
• Distill data into clear, client-facing insights and strategic recommendations.
• Collaborate with strategists to develop data-driven work for existing clients and new business prospects.
• Build real-time, client-specific social dashboards to streamline agency reporting.
• Define and develop the agency's proposition on reporting and key performance metrics.

Requirements

• Proven experience in a social insights or analytics role within a creative or media agency.
• Deep expertise in building custom Sprinklr dashboards and automated data pipelines.
• Advanced Excel skills, including pivot tables, complex formulas, and performance forecasting.
• Experience analyzing customer audience segments using consumer insights platforms.
• Proficiency with social listening tools such as Brandwatch, Sprinklr, and Rival IQ.
• Confidence using native platform analytics (Meta Ads Manager, TikTok Insights).

Culture & Benefits

• Hybrid working model with a balance of office and home time.
• 25 days annual leave plus additional Birthday and Wellbeing days off.
• Two weeks of "work from anywhere" per year.
• Private healthcare cover, cycle to work scheme, and tech scheme.
• Dog-friendly office with free breakfast, snacks, and drinks.
• Strong team culture with weekly socials, Book Club, and Social Club.