Customer Success Enablement Specialist (Healthcare)

Location: Hybrid, with an expectation to report to the Midtown Manhattan, New York City office 3 days per week, typically Tuesday through Thursday. The role is associated with the Greater Minneapolis–Saint Paul Area and New York City Metropolitan Area.

Company

hirify.global provides an end-to-end technology platform connecting patients, personal care providers, managed care organizations, and states in the home and community-based care sector.

What you will do

• Partner with Customer Success leadership to identify capability gaps and design onboarding and ramp programs for new hires.
• Build role-based learning paths, certification checkpoints, adoption playbooks, lifecycle guides, escalation frameworks, and customer conversation resources.
• Translate product releases, workflow updates, and lifecycle strategies into actionable enablement for Customer Success teams.
• Design and facilitate instructor-led workshops, eLearning modules, scenario-based training, role-play exercises, and reinforcement programs.
• Develop coaching frameworks and performance-support tools for Customer Success managers.
• Manage enablement content and learning paths through an LMS, and support measurement of readiness, adoption, escalation, CSAT/NPS, retention, and learner engagement outcomes.

Requirements

• Experience designing and delivering enablement programs for Customer Success teams.
• Ability to create learning pathways, workshops, eLearning, role-play exercises, coaching tools, and performance-support resources.
• Ability to collaborate with Customer Success, Product, Operations, Customer Experience, and Learning & Development teams.
• Experience using LMS and learning technology to assign programs, manage content, and track completion.
• Ability to work in a hybrid setup and report to the Midtown Manhattan, NYC office three days per week.

Culture & Benefits

• Cross-functional work spanning Customer Success, Product, Operations, Customer Experience, and Learning & Development.
• Focus on scalable enablement, customer adoption, engagement, retention, and long-term customer value.
• Combination of live and virtual learning delivery with ongoing reinforcement and continuous improvement.