Customer Success Enablement Specialist (SaaS)

TL;DR

Customer Success Enablement Specialist (SaaS): Designing and delivering enablement programs to improve workforce readiness, customer adoption, and retention with an accent on instructional design and lifecycle success. Focus on building learning pathways, creating adoption playbooks, and developing coaching frameworks for Customer Success teams.

Location: Hybrid; must be based in or be able to commute to the New York City (NY) office 3 days per week

Company

A leading technology platform for home and community-based care connecting patients, personal care providers, managed care organizations, and states.

What you will do

• Design and execute onboarding and ramp programs to accelerate new hire readiness through role-based learning pathways.
• Translate new product features and releases into actionable playbooks, lifecycle guides, and product messaging resources.
• Develop skills training focused on adoption conversations, success planning, renewal readiness, and risk identification.
• Create engaging learning experiences, including instructor-led workshops, eLearning modules, and role-play exercises.
• Maintain a centralized internal resource hub to ensure enablement content is accurate and accessible.
• Analyze program effectiveness using metrics such as time-to-productivity, CSAT/NPS influence, and retention support.

Requirements

• Bachelor’s degree in Business Administration, Education, or a related field.
• 3–5 years of experience in enablement, training, or L&D within SaaS or technology organizations.
• Experience supporting Customer Success, Account Management, or post-sale SaaS teams.
• Strong instructional design and facilitation skills with the ability to translate complex product info into clear learning.
• Familiarity with LMS platforms and learning technologies.
• Ability to travel 10%-25%, including overnight travel.

Culture & Benefits

• Opportunity to transform the healthcare space by building a comprehensive homecare ecosystem.
• Collaborative, cross-functional environment working with Product, Operations, and L&D teams.
• Equal-opportunity employer committed to diversity and inclusion.