Program Manager (Customer Success)

TL;DR

Program Manager (Customer Success): Supporting program management operations within a large-scale Customer Success organization with an accent on driving alignment and execution across cross-functional initiatives. Focus on managing the rhythm of business, prioritizing programs effectively, and enabling collaboration across multiple solution areas.

Location: 100% Remote (US-based)

Salary: $48.06 - $50.96 USD/hourly

Company

A technology solutions firm that bridges the gap between strategy and execution by leveraging cutting-edge technology to unlock value and create new lines of business.

What you will do

• Support program management efforts for cross-functional initiatives impacting multiple solution areas.
• Assist with rhythm of business activities, including planning, tracking, and reporting on key programs.
• Coordinate projects by developing detailed plans, timelines, and deliverables.
• Facilitate communication across stakeholders, including leadership, operations, and cross-functional teams.
• Analyze resource requirements, timelines, and project feasibility to support decision-making.
• Support documentation, process improvements, and program governance activities.

Requirements

• 3–5+ years of program management experience in a business or non-IT environment.
• Must be based in the United States to support US-based operations.
• Proficiency in productivity tools including Outlook, Teams, Excel, and PowerPoint.
• 3–5+ years of experience using SharePoint for collaboration and document management.
• Strong verbal and written communication skills with the ability to present information clearly.
• Proven ability to manage multiple tasks, prioritize effectively, and work independently in a matrixed environment.

Nice to have

• Prior experience in a large, global, or enterprise-scale organization.
• Experience with Azure DevOps (ADO) or similar project tracking tools.
• Demonstrated ability to manage rhythm of business processes or operational cadences.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development in a collaborative, diverse environment.