Employer Implementation Lead (Fintech)

TL;DR

Employer Implementation Lead (Fintech): Managing benefit onboarding projects for HSA, FSA, and HRA programs with an accent on operational excellence and partner relationship management. Focus on ensuring smooth transitions to service, resolving complex client issues, and driving process improvements through cross-functional collaboration.

Location: Must be based in or able to commute to Maitland, FL or Milwaukee, WI (25% Hybrid Model)

Salary: $53,000 - $90,400

Company

hirify.global is a leader in the healthtech and fintech space, dedicated to empowering partners and improving consumer-directed benefit experiences.

What you will do

• Lead benefit onboarding projects including HSA, FSA, and HRA implementations.
• Ensure smooth transitions to service while maintaining high client satisfaction.
• Manage internal ticketing queues and resolve issues within established SLAs.
• Identify and address operational inefficiencies through cross-functional collaboration.
• Support escalations and contribute to department-wide initiatives.
• Champion a culture of accountability and innovation to empower employers.

Requirements

• 3+ years of relevant professional experience.
• Background working with employer groups and third-party administrators.
• Familiarity with health insurance and consumer-directed benefits (HRAs, HSAs, FSAs).
• Proficiency in Microsoft Office suite including Project, Visio, and PowerPoint.
• Strong communication skills for leading initiatives and managing client relationships.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Exposure to project management methodologies such as Six Sigma, Lean, or PMBOK.

Culture & Benefits

• Flexible work environment.
• Competitive salary, paid vacation, and holidays.
• Comprehensive health, wellness, and financial packages.
• Robust professional development programs.
• Collaborative, people-first team culture.