Senior Manager End User Services

TL;DR

Senior Manager End User Services (IT Operations): Leading global end-user support, device engineering, and unified communications strategy with an accent on service performance, vendor management, and operational excellence. Focus on scaling IT infrastructure, optimizing device lifecycle management, and enhancing the global employee experience through automation and standardized processes.

Location: Ulm, Germany

Company

hirify.global is a global leader in automotive voice assistant technology, transforming the in-car experience for millions of vehicles worldwide through AI-driven innovation.

What you will do

• Lead, mentor, and develop the global End-user Services team while evolving the operational model.
• Oversee day-to-day support, service desk performance, and vendor management for global offices.
• Manage the lifecycle of endpoint devices, including provisioning, security compliance, and asset management.
• Own the administration and reliability of collaboration platforms like Teams and Zoom.
• Plan and deliver end-to-end IT projects, including device refreshes and platform upgrades.
• Develop executive-ready dashboards to report on KPIs, SLAs, and CSAT metrics.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 8+ years of experience in end-user IT services, including 4+ years in a people management capacity.
• Strong understanding of IT service management (ITSM) fundamentals and customer experience practices.
• Hands-on experience administering endpoint ecosystems (Windows, MacOS, Linux) and productivity tooling.
• Proven ability to manage operating and capital expense budgets and communicate effectively with executive leadership.
• Experience with ITSM platforms such as ServiceNow or Jira Service Management.

Nice to have

• Experience integrating endpoint security tooling like EDR and vulnerability management.
• Familiarity with enterprise conference room solutions and standards.
• Certifications such as ITIL, Microsoft, Intune, or Atlassian.

Culture & Benefits

• Opportunity to work with a global, passionate team in a rapidly growing automotive AI industry.
• Focus on meaningful innovation and building the future of voice technology in cars.
• Commitment to a safe, inclusive workplace with a strong emphasis on security and compliance.