Support Manager (Fintech)

TL;DR

Support Manager (Fintech): Managing payment operations and client technical support with an accent on log analysis, SQL database queries, and provider communication. Focus on ensuring transaction stability, testing payment functionality, and facilitating integration processes within a global fintech product.

Location: Remote (Global, must be available in GMT+3 time zone)

Company

PayTeria is an international fintech product company developing next-generation payment technologies.

What you will do

• Communicate effectively with payment providers to resolve issues.
• Review system logs to identify and troubleshoot technical problems.
• Execute basic SQL queries against databases to investigate transaction data.
• Participate in integration processes for new clients and channels.
• Test payment functionality to ensure smooth transaction processing.

Requirements

• Minimum 2 years of experience in processing, banking, or the fintech payments industry.
• Ability to understand and work with client and provider APIs.
• Proficiency in reviewing logs and running basic database queries.
• English: B2 level required for written communication.
• Strong communication and problem-solving skills.

Culture & Benefits

• 100% remote work environment.
• Opportunities for professional growth, mentorship, and career development.
• Access to top industry events and conferences.
• Competitive compensation package tailored to experience.
• Collaborative team environment with knowledge-sharing culture.