Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Define and deliver customer support product solutions with an accent on AI-powered Chat and Voice bots, product discovery, and data-driven prioritization. Focus on building a detailed roadmap, validating ideas through research and experiments, and coordinating cross-functional agile delivery across customer care stakeholders.

Location: Italy (Milan) / London

Company

hirify.global is an online motor insurance provider using data and technology to improve the customer experience.

What you will do

• Define the product roadmap and product specifications for customer support solutions in collaboration with engineering and business teams.
• Run product discovery with customers and internal partners to identify pain points and validate ideas via research, experiments, and rapid iterations.
• Prioritise and plan product development efforts with development teams and stakeholders.
• Coordinate cross-functional agile delivery, organising day-to-day work and ensuring alignment on shared goals.
• Manage stakeholders, with hirify.globalry focus on the Customer Care team and collaboration with other departments locally and globally.

Requirements

• 3+ years of experience building software products with tangible impact.
• Strong analytical and pragmatic approach: break down problems, support decisions with data, and focus on outcomes.
• Clear communication across disciplines and cultures; fluent English.
• AI expertise with practical experience deploying Chat and Voice bots for customer care.
• Ability to navigate technical conversations and work with complex systems.
• Customer care analytics experience with ticketing/contact data, resolution times, and support platforms (preferably Zendesk).

Nice to have

• Experience across multiple markets or culturally diverse teams.
• Insurance industry knowledge or familiarity with other highly regulated sectors.
• Italian and Spanish (Italian and Spanish are a plus).

Culture & Benefits

• Flexible work: work from home, office, or a mix; plus work from anywhere for up to 30 days a year.
• Learning resources, mentorship, and a tailored growth plan.
• Private healthcare, gym discounts, wellbeing programs, and mental health support.

Hiring process

• Application review and interviews to assess product thinking, AI/customer care experience, and communication skills.
• Final evaluation focused on fit for cross-functional agile delivery and stakeholder management.