Operations & Support Specialist (Fintech)

TL;DR

Operations & Support Specialist (Fintech): Managing product sales operations and troubleshooting portal issues with an accent on process optimization and automation. Focus on identifying bottlenecks, designing automated workflows, and building a resilient operational infrastructure.

Location: Hybrid (London, UK) - Working from the office 4+ days per week

Company

A leading UK payments acquirer reinventing payment infrastructure for in-person commerce.

What you will do

• Perform manual interventions and troubleshoot portal issues to ensure deals are completed.
• Identify repetitive bottlenecks in the sales and operations process.
• Optimize existing ways of working to improve efficiency.
• Design and implement automated workflows and permanent processes.
• Build a resilient operational infrastructure leveraging technology and cross-functional teams.

Requirements

• Must be based in or be able to work from London, UK.
• Ability to work in an office-first environment (4+ days per week).
• Experience in operational support or process improvement.
• Strong troubleshooting skills for technical portal issues.

Culture & Benefits

• Office-first culture emphasizing autonomy, trust, and ownership.
• Opportunity to act as a builder and create permanent system improvements.
• Fast-paced environment within a market-disrupting fintech company.