IT On-site Supporter (Financial Services)

TL;DR

IT On-site Supporter (Windows/M365): Providing technical support for hardware and software infrastructure in end-user environments with an accent on incident management and workplace setup. Focus on troubleshooting complex hardware/software issues, managing multimedia installations, and coordinating workstation relocations.

Location: On-site in Zurich (Splügenstrasse 5)

Company

hirify.global is a family-owned and publicly listed financial services company with over 2,000 professionals based in 28 locations globally.

What you will do

• Provide technical support for hardware infrastructure and software applications in end-user environments.
• Manage and resolve tickets within Incident and Service Request Management processes.
• Prepare IT equipment according to workplace requirements and maintain multimedia installations in meeting rooms.
• Coordinate employee workstation relocations, primarily within the Zurich office.
• Oversee hardware lifecycle, inventory management, and global distribution of IT materials.
• Collaborate on IT projects, rollouts, and technical event management.

Requirements

• Completed apprenticeship in IT or an equivalent qualification.
• Strong experience in IT support, ideally within the financial services industry.
• Expertise in Windows 11, M365, and the Microsoft Office suite.
• Knowledge of networking, IP telephony, and printing systems.
• Familiarity with multimedia and conferencing systems for virtual meetings.
• Fluent in German and English.

Nice to have

• Conversational proficiency in French or other languages.

Culture & Benefits

• Modern Zurich office featuring collaboration spaces and rooftop terraces.
• Complimentary lunch provided.
• Agile work environment with a flat hierarchy and high level of trust.
• Diverse team and collaborative "campus" spirit.
• Access to the latest technology to support professional advancement.