IT Application Support Specialist (Fintech)

TL;DR

IT Application Support Specialist (Fintech): Ensuring seamless operations of core banking systems through expert incident resolution, change coordination, and process optimization with an accent on 2nd-level support and system stability. Focus on automating repetitive tasks, managing batch job scheduling, and maintaining critical financial applications.

Location: Zurich

Company

hirify.global is a global private banking group specializing in wealth management.

What you will do

• Provide 2nd-level support for core banking applications to ensure stability and efficiency.
• Process incident tickets within agreed SLAs and coordinate with 3rd-level support and business stakeholders.
• Manage batch job scheduling and monitoring using tools like Automic AWA or Control-M.
• Perform periodical on-call duties (24/7 weekly rotation) and handle weekend deployments.
• Drive process optimization and automation of repetitive tasks to facilitate handover to L1.
• Maintain application operation documentation and perform routine data cleansing.

Requirements

• Degree in Computer Science or equivalent IT-related certification.
• Minimum of 2 years of professional experience in application support.
• Strong knowledge of Linux (shell scripting) and Windows Server OS.
• Familiarity with Java application servers, databases, and workload automation tools.
• ITIL Foundation certification.
• English: Good written and spoken proficiency required.

Nice to have

• Experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.

Culture & Benefits

• Entrepreneurial and empowering environment that values individual qualities.
• Opportunity to work in a dynamic financial environment and shape the future of wealth management.
• Collaborative culture across IT and business teams.