IT Administrator

TL;DR

IT Administrator (IT Services): Supporting day-to-day IT operations in a fast-paced BPO environment with an accent on system availability, technical support, and workstation setup. Focus on resolving hardware and software incidents, managing user accounts, and ensuring minimal downtime on production floors.

Location: Onsite - Cebu Business Park, Philippines

Company

hirify.global is an IT services provider specializing in supporting BPO operations.

What you will do

• Provide first-level technical support for voice and non-voice teams via ticketing systems, chat, or walk-up support.
• Configure workstations for new hires and manage onboarding/offboarding activities, including account provisioning.
• Monitor production floor uptime and perform routine system and connectivity checks to ensure minimal disruption.
• Install and troubleshoot standard BPO software, including CRM tools, softphones, and Microsoft 365.
• Manage IT assets through tagging, tracking, and coordinating equipment repairs or replacements.
• Escalate complex technical issues to senior IT staff or external vendors while providing user updates.

Requirements

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support or service desk (BPO experience is a plus).
• Basic knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with computer hardware, peripherals, and basic networking concepts.
• Must be based in Cebu, Philippines for onsite work.
• Willingness to work on shifting schedules, including nights, weekends, or holidays.

Nice to have

• Exposure to Datto RMM, Active Directory, or ticketing systems like ServiceNow and Zendesk.
• Basic understanding of networking devices such as Fortinet, Aruba, or Unifi.

Culture & Benefits

• Comprehensive HMO, Dental, and Life Insurance for the employee and one dependent from day one.
• Paid leaves including Birthday, Vacation, Medical, and Maternity.
• Option to convert up to 6 vacation leaves into cash on the employee anniversary.
• Regular employee engagement activities, including Year-End Parties, Family Day, and Team Building.