Telecom Tier 1 Support (Telecom)

TL;DR

Telecom Tier 1 Support (Networking): Troubleshooting Layer 1 and Layer 2 circuit issues for enterprise clients with an accent on transport management and vendor coordination. Focus on resolving voice, internet, and SD-WAN connectivity problems using Cisco, Juniper, and Adtran hardware.

Location: Pasig, Metro Manila, Philippines (Onsite)

Company

hirify.global is a leading provider of cloud communications, managed connectivity, and managed security focused on delivering award-winning customer experiences.

What you will do

• Troubleshoot Layer 1 (physical) and Layer 2 circuit issues.
• Manage tickets and coordinate with CLECs and ILECs to resolve transport and network issues.
• Collaborate with vendors to resolve hardware and software related problems.
• Handle customer trouble tickets through phone, email, and chat.
• Provide detailed and timely updates in the ticketing system.
• Monitor network performance and manage SD-WAN technologies.

Requirements

• Minimum 2 years of experience in Managed Services or Telecom Support.
• Experience researching and resolving telecom technical issues including voice, internet, SD-WAN, and data.
• Working knowledge of Cisco, Juniper, and Adtran routers.
• Experience with CLECs (e.g., Verizon, AT&T) and Broadband, Fiber, or Wireless repair.
• Familiarity with SIP, RTP, network topology, and loopback testing.
• Ability to work in a 24/7/365 shifting operation environment.

Culture & Benefits

• Medical insurance.
• Sick leave and vacation leave.
• Monthly attendance bonus.
• Smart casual dress code.