System Admin Support Specialist

TL;DR

System Admin Support Specialist: Providing L1/L2 technical support for hosting products and managing server infrastructure with an accent on incident response, automation, and cross-departmental collaboration. Focus on resolving complex technical cases, optimizing support procedures, and ensuring high availability of production services.

Location: Cebu, Philippines (Remote, Hybrid, or Onsite options available)

Company

A global digital identity authority providing domain, hosting, and security services to millions of customers worldwide.

What you will do

• Provide L1/L2 support for hosting products including cPanel, Plesk, VPS, and dedicated servers.
• Investigate and resolve escalated technical cases while coordinating with engineering teams for permanent fixes.
• Develop scripts and tools to automate repetitive tasks and empower the support team.
• Manage and configure virtual and dedicated server environments.
• Participate in 24x7 shift rotations to ensure system reliability and SLA compliance.
• Refine and establish operational policies and procedures for the support team.

Requirements

• 2 years of experience in a similar role, preferably within the hosting industry.
• In-depth knowledge of cPanel, WHM, Email, FTP, SSH, Linux, WordPress, and Magento.
• Proficiency in command-line operations.
• Strong English communication skills, both written and spoken.
• Customer-focused mindset with a strong sense of ownership and transparency.

Culture & Benefits

• Flexible work environment with remote, hybrid, and office-based options.
• Comprehensive health insurance options provided through top-tier partners.
• Support for professional growth through education and certification sponsorships.
• Access to 20+ affinity groups for global networking and connection.
• Work-life balance initiatives including flexible leave policies.
• Company-sponsored domain registration and WordPress blog hosting for all employees.