Customer Operations & CRM Specialist

TL;DR

Customer Operations & CRM Specialist (CRM/Admin): Managing customer communications, CRM records, and invoicing for a print and production business with an accent on inbox efficiency and data accuracy. Focus on streamlining administrative workflows and ensuring high-quality customer interactions.

Location: Remote (Working hours: 8:00 am to 5:00 pm Sydney Time, Monday-Friday)

Company

hirify.global is a staffing provider supporting a fast-paced print and production business serving small to large corporate clients.

What you will do

• Manage and categorize incoming customer email inquiries to ensure timely responses.
• Maintain and update accurate customer information and interaction records within the CRM.
• Convert estimates into invoices and communicate billing details clearly to customers.
• Execute internal processes following established flowcharts and documentation.
• Identify and escalate complex customer issues to the business owner.

Requirements

• 2–5 years of experience in administrative or customer service roles.
• Proven experience working with CRM systems.
• Strong written communication and professional email handling skills.
• High attention to detail, particularly regarding invoicing and records.
• Ability to work independently in a remote environment according to Sydney Time (AEST/AEDT).

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Structured workflows with clear responsibilities and direct collaboration with the business owner.