Customer Support Specialist

TL;DR

Customer Support Specialist (Banking): Resolving financial and non-financial customer inquiries with an accent on personalized service and accurate transaction processing. Focus on building customer relationships, managing account maintenance, and ensuring compliance with banking regulations.

Location: Must be based in Ruston, LA

Company

Origin Bank is a community-focused financial institution dedicated to providing personalized banking services and fostering a supportive, people-first culture.

What you will do

• Resolve inbound customer inquiries regarding loans, deposits, and online banking services.
• Analyze customer relationships to identify and offer relevant financial products.
• Process transactions including transfers, loan payments, and maintenance requests.
• Manage account errors, fraudulent transaction disputes, and regulatory documentation.
• Provide technical assistance for mobile and online banking platforms.
• Maintain high service standards and professional communication during every client interaction.

Requirements

• High school diploma or GED equivalent.
• Six months to one year of experience in customer service, call centers, sales, or banking.
• Ability to maintain professionalism and confidentiality in a corporate banking environment.
• Strong attention to detail and accuracy in processing financial transactions.
• Must be located in or able to work onsite in Ruston, LA.

Culture & Benefits

• Competitive total rewards package including comprehensive benefits.
• Access to unique initiatives like the Dream Manager program.
• Support from certified health and wellness coaches.
• Free access to certified financial professionals for personal planning.
• Collaborative and inclusive office environment focused on professional growth.