Manager I, Documentation (SaaS)

TL;DR

Documentation Manager (SaaS): Leading a team of technical writers to deliver high-quality public product documentation for APIs, SDKs, and developer tools with an accent on documentation-as-code and cross-functional collaboration. Focus on managing content project plans, researching technical details from source code, and improving global documentation standards.

Location: Remote (USA: California, Colorado, Illinois, New York, or Washington)

Salary: $158,000 — $193,000 USD

Company

Cloud-scale observability and security platform for monitoring infrastructure and applications.

What you will do

• Manage 3-5 technical writer direct reports, overseeing day-to-day operations and career growth.
• Partner with Product and Engineering teams to create and maintain documentation for users, developers, and SREs.
• Research technical details by experimenting with the product and digging into source code.
• Collaborate with the contributor community to develop and improve documentation standards and processes.

Requirements

• 5-10 years of experience researching and developing technical documentation (databases, APIs, cloud infrastructure).
• 2-5 years of experience managing a team of technical writers.
• Ability to read at least two programming languages (e.g., Ruby, Python, Go, Bash).
• Experience with documentation-as-code, Git/GitHub, and CI/CD tooling.
• Must be based in the USA (specifically CA, CO, IL, NY, or WA).
• Publicly available technical writing samples.

Culture & Benefits

• Equity packages including RSUs and an Employee Stock Purchase Plan (ESPP).
• Comprehensive healthcare, dental, and mental health benefits for employees and dependents.
• 401(k) plan with company match.
• Inclusive culture with Community Guilds and Internal Inclusion Talks.
• Continuous professional development and structured career pathing.