Global HRSD Content Specialist (HR Knowledge Management)

Location: USA - Remote

Annual salary: $75,000–$108,000 USD, plus eligibility for bonus or incentive pay.

Company

hirify.global is a science and technology company operating across life sciences, diagnostics, and biotechnology businesses.

What you will do

• Identify recurring questions, resolved cases, process changes, and expert guidance that can become reusable HR content.
• Create and improve employee-friendly articles, FAQs, job aids, and support materials from complex HR information.
• Coordinate content reviews, publish updates, and maintain accurate, current, accessible, and searchable HR knowledge.
• Build and enable a distributed network of HR content contributors through practices, training, templates, and routines.
• Use search analytics, user feedback, and content metrics to identify gaps and improve adoption and quality.

Requirements

• Bachelor’s degree in Human Resources, Communications, Business, Information Management, Journalism, English, or a related field.
• At least 2 years of experience in content management, knowledge management, technical writing, HR operations, HR service delivery, or enterprise service operations.
• Experience creating, editing, and maintaining content for diverse audiences.
• Strong written communication skills and the ability to simplify complex policy, process, or technical information into actionable guidance.
• Experience using content analytics, search insights, feedback, or operational metrics to improve content quality and effectiveness.

Nice to have

• Experience with ServiceNow, SharePoint, Microsoft Copilot, enterprise search, or other content and knowledge management platforms.
• Experience supporting self-service, shared services, case management, or employee support environments.
• Experience with AI-assisted content creation, summarization, translation, or optimization tools.

Culture & Benefits

• Remote work arrangement from a home office for eligible roles.
• Paid time off and medical, dental, and vision insurance.
• 401(k) and comprehensive employee benefits.
• Bonus or incentive pay eligibility.
• Culture focused on continuous improvement, belonging, and internal career development.