Senior Associate, Workforce Management (Medtech)

TL;DR

Senior Associate, Workforce Management (Medtech): Developing staffing forecasts and coverage models for oncology care delivery with an accent on operational excellence and scalable reporting. Focus on optimizing capacity for lean, specialized teams and building data-driven workforce plans to support patient outcomes.

Location: Remote (USA)

Salary: $93,500 - $110,000 / year

Company

A tech-native oncology care enabler partnering with national and regional health plans, providers, and employers to improve cancer care outcomes through human support and AI.

What you will do

• Develop and maintain short-term staffing and forecasting models aligned with shifting operational needs.
• Monitor workforce adherence and interval coverage, flagging risks and generating recommendations.
• Build dashboards and reporting tools using Google Sheets, App Script, and Looker to support planning and hiring.
• Collaborate with care delivery leaders to ensure schedules reflect training, holidays, and business priorities.
• Support scenario planning for expanded hours, fluctuating volumes, and new contract launches.
• Partner with high-sensitivity teams to apply rigor and precision in workforce planning.

Requirements

• 3–5 years of experience in workforce management, analytics, or scheduling in a service or operations environment.
• Hands-on experience with WFM platforms such as Verint, Calabrio, NICE IEX, or Assembled.
• Familiarity with CCaaS platforms like Amazon Connect, Genesys, Five9, or Zoom Contact Center.
• Proficiency in Google Sheets or Excel, including pivot tables and time-based modeling.
• Strong attention to detail when working with small, specialized staff groups.
• Must be based in the United States.

Nice to have

• Experience building dashboards in Looker, Metabase, or Google Analytics.
• Knowledge of SQL or scripting languages like Python or R for advanced analysis.
• Exposure to high-growth, startup, or remote-first environments.
• Knowledge of service-level metrics and contact center operations.

Culture & Benefits

• Competitive base salary and equity opportunities.
• Comprehensive benefits package.
• Mission-driven culture focused on compassion and improving the cancer care experience.
• Remote-first operational model.
• Commitment to inclusion and diversity of perspectives.