Senior Associate, Workforce Management

Location: Remote

Base salary: $93,500–$110,000 per year, plus equity and benefits.

Company

hirify.global is a value-based oncology care company combining human support, technology, data science, automation, and AI to improve cancer-care outcomes and reduce costs.

What you will do

• Develop and maintain short-term staffing forecasts and coverage models aligned with changing operational needs.
• Monitor workforce adherence and interval coverage, identify risks, and provide recommendations.
• Build dashboards and reporting tools in Google Sheets, App Script, and Looker for planning, hiring, and performance monitoring.
• Collaborate with care delivery leaders to align schedules with training, holidays, and business priorities.
• Support scenario planning for expanded hours, fluctuating volumes, and new contract launches.
• Lead stakeholder sessions and translate operational data into workforce plans for frontline teams and leadership.

Requirements

• 3–5 years of experience in workforce management, analytics, or scheduling in a service or operations environment.
• Hands-on experience with at least one WFM platform: Verint, Calabrio, NICE IEX/Playvox, Alvaria, Planbase, or Assembled.
• Familiarity with CCaaS platforms such as Amazon Connect, Genesys, Five9, NICE CXone, Zoom Contact Center, 8x8, or Talkdesk.
• Experience supporting proactive and back-office service models.
• Proficiency in Google Sheets or Excel, including pivot tables and time-based modeling.
• Strong attention to detail when working with small and specialized staff groups.
• Ability to communicate and collaborate effectively across care delivery, operations, and leadership.
• Ability to work across forecasting, scheduling, reporting, and real-time monitoring while adapting to shifting priorities.

Nice to have

• Experience building dashboards in Looker, Metabase, or Google Analytics.
• Knowledge of SQL or scripting with Python or R for advanced analysis.
• Experience in high-growth, startup, or remote-first environments.
• Knowledge of service-level metrics and contact center operations.

Culture & Benefits

• Remote role within a mission-driven oncology care organization.
• Work emphasizes precision, agility, empathy, operational judgment, clear communication, adaptability, and collaboration.
• Core values include acting with members in mind, moving with purpose, and seeking diverse perspectives.
• Total compensation includes base salary, equity, benefits, and other opportunities.
• hirify.global is an equal-opportunity employer committed to inclusion and diverse perspectives.