Senior Manager (Enterprise Solution Support) (Healthtech)

TL;DR

Senior Manager (Enterprise Solution Support) (Healthtech): Managing technical support and troubleshooting for enterprise healthcare clients with an accent on API integrations, analytics tool adoption, and process optimization. Focus on resolving complex technical roadblocks, developing SOPs, and synthesizing user feedback to drive product enhancements.

Location: Remote, United States

Company

hirify.global is a healthcare organization focused on supporting enterprise practice clients through technology and analytics.

What you will do

• Serve as the primary technical point of contact for enterprise clients to resolve technology and analytics issues.
• Drive technology adoption by educating clients and internal users on tool usage and best practices.
• Develop, document, and maintain standard operating procedures (SOPs) to streamline problem resolution.
• Proactively monitor, triage, and prioritize client-reported issues using ticketing systems like JIRA.
• Synthesize user feedback to inform product management on future analytics and product enhancements.
• Collaborate with product and engineering teams to improve the overall client experience.

Requirements

• Must be based in the United States.
• Required experience in healthcare or health IT environments.
• Minimum 5+ years in Customer Success, Implementation Specialist, or similar enterprise SaaS support roles.
• Proficiency with web-based platforms, API integrations, and analytics tools like Tableau.
• Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or equivalent experience.
• Proven track record of managing client expectations and coordinating multiple issues to resolution.

Culture & Benefits

• Remote-first work environment.
• Inclusive culture that celebrates diversity and equal opportunity.
• Merit-based employment policies and decisions.