Customer Experience Associate (Pet Wellness)

TL;DR

Customer Experience Associate (Pet Wellness): Managing customer relationships and delivering high-quality support for a human-grade pet food service with an accent on brand voice and long-term customer retention. Focus on resolving complex pup-parent challenges, driving CX initiatives, and improving the overall canine care experience.

Location: Remote, but must be local to or based in Salt Lake City, UT as co-location is expected

Company

hirify.global provides tailored, human-grade pet food delivered directly to customers' doors to improve the lives of dogs and their parents.

What you will do

• Represent the hirify.global brand voice across emails, phones, and order management systems.
• Build long-term relationships with pet parents through memorable customer experiences.
• Track and monitor customer feedback to drive the company's CX vision.
• Assist in the career development and KPI management of other agents.
• Lead projects to improve the Canine Care experience and beyond.

Requirements

• Bachelor's Degree from an accredited four-year college or university.
• Previous experience in customer-centric roles such as retail or food service.
• Strong written and oral communication skills.
• Passion for pets and empathy for pet parents.
• Must be based in or local to Salt Lake City, UT.

Nice to have

• Experience with Gladly or similar customer support platforms.
• Background in pet care or health-foods.

Culture & Benefits

• Sponsored 401k program with employer match up to 4%.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave and 1-week "paw-ternity" leave for new dog parents.
• hirify.global subscription for one dog.
• Competitive hourly salary and annual bonus potential.