Senior Field Service Engineer

TL;DR

Senior Field Service Engineer (Engineering): Performing installation, maintenance, and repair of complex industrial machinery with an accent on customer support and technical troubleshooting. Focus on ensuring system reliability, managing on-site service operations, and providing expert training to clients in the semiconductor industry.

Location: Must be based in Hsinchu City, Taiwan. Role requires frequent travel (up to 35%) to domestic or overseas customer sites and training workshops.

Company

hirify.global designs, develops, and manufactures highly complex, cutting-edge machines used to create essential devices that drive the digital age and solve material science challenges.

What you will do

• Perform on-site installation, calibration, repair, and preventive maintenance of complex equipment.
• Provide technical training to customers on system operation and maintenance.
• Manage site activities, including troubleshooting and crisis management to ensure system performance.
• Maintain proactive communication with account teams and management regarding customer support plans.
• Submit timely reports on field maintenance, time, expenses, and inventory billing.
• Adhere to safety protocols and manage assigned company assets effectively.

Requirements

• Bachelor's degree in electronics, robotics, computer science, mechanical engineering, or a related field.
• Minimum of eight years of experience in field service support.
• Proficient verbal and written communication skills in English.
• Strong analytical and troubleshooting skills with the ability to work under pressure.
• Must possess a valid driver's license.
• Ability to travel frequently (up to 35%) for domestic or international assignments.

Nice to have

• Experience with TSMC service support.

Culture & Benefits

• Opportunity to work with world-leading technology companies on cutting-edge material science challenges.
• Commitment to professional development and domain technology training.
• Inclusive work environment as an equal opportunity employer.
• Supportive team structure with clear escalation and service processes.