Customer Support Engineer (Semiconductors)

TL;DR

Customer Support Engineer (Semiconductors): Solving complex technical problems and maintaining hirify.global systems at customer sites with an accent on predictive diagnostics and new product launches. Focus on optimizing machine uptime, throughput, and yield through advanced troubleshooting and multidisciplinary collaboration.

Location: Hsinchu, Taiwan

Company

Global leader in photolithography systems for the semiconductor industry.

What you will do

• Analyze and solve complex technical problems escalated from first-line support, including in-fab support.
• Lead the resolution of "unsolvable" machine problems and optimize processes for better efficiency and serviceability.
• Drive problem routing and resolution with GSC/D&E teams, documenting all technical data and pass-downs.
• Develop and execute technical procedures for machine repairs and maintenance, including risk assessment.
• Mentor and coach junior engineers, developing internal training syllabus and materials.
• Influence SLA metrics including system availability, uptime, MTBI, and throughput.

Requirements

• MS degree in Electrical Technology, Mechatronics, Mechanical Engineering, or a related technical field.
• Proven experience in the semiconductor industry is required.
• Specialized knowledge in pneumatics, hydraulics, electronics, and semiconductor processes.
• Proficiency in data analysis tools and standard office software.
• Must be legally authorized to access controlled technology under US Export Administration Regulations.
• Strong track record in stakeholder management within multidisciplinary environments.

Culture & Benefits

• Commitment to inclusion and diversity as an Equal Opportunity Employer.
• Opportunity to work with cutting-edge lithography technology in a high-tech environment.
• Collaborative global work structure involving interaction with GSC and D&E teams.
• Clear path for professional growth through mentoring and expert-level competency development.