Online Community Coordinator

TL;DR

Online Community Coordinator (Fintech): Supporting the day-to-day operations, content scheduling, and engagement of an online customer community with an accent on fostering safe, supportive, and inclusive spaces. Focus on moderating conversations, driving real-time member engagement, and ensuring community guidelines are upheld to empower members on their financial journeys.

Location: Must be based in the United States (Hybrid and remote opportunities available).

Company

hirify.global is a leading digital personal finance company providing innovative, personalized financial solutions including personal loans, home equity loans, and debt consolidation tools.

What you will do

• Monitor and moderate community conversations to maintain a respectful and welcoming environment.
• Drive engagement by participating in member posts, polls, and discussion threads.
• Welcome new members and respond to comments to foster real-time interaction.
• Identify and address inappropriate content, misinformation, or guideline violations.
• Collaborate with cross-functional teams to support engagement campaigns and community initiatives.
• Maintain community resources such as FAQs, guides, and pinned content.

Requirements

• Must be based in the United States.
• Up to 2 years of relevant experience in marketing, customer experience, content, or community management.
• Strong storytelling and writing skills with the ability to craft engaging content.
• Clear, confident communication skills across written and verbal formats.
• Customer-first mindset with high empathy and attention to detail.
• Proficiency in tools like Outlook, Excel, and Google Workspace.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with HSA and FSA options.
• 401(k) plan with employer match.
• Competitive vacation and sick time off, plus dedicated volunteer days.
• Education expense reimbursement up to $5,250.
• Wellness support including Employee Assistance Program, Talkspace, and fitness discounts.
• Commitment to diversity and inclusion through six employee resource groups.