Customer Service Representative (Crypto)

#Recruitment
🏡 Bitunix exchange #CEX
🐇 Introduction:

An emerging crypto trading platform focusing on secure, smart financial tools.

🛵 #FullTime #Onsite #Malaysia
📚 #Customer·Service·Representative #Customer·Support
💰 Salary: $1500 - $2000 / month

🌱 Responsibilities:
1️⃣ Handle and resolve complex, escalated customer cases across trading, compliance, and general inquiries with a user-first mindset. Your role is crucial in turning challenging situations into positive experiences by providing timely, accurate, and empathetic support.
2️⃣ Develop a deep understanding of our platform and products to not only solve issues effectively, but also to guide and educate users — helping them trade with confidence and use our services seamlessly.
3️⃣ Work closely with internal teams such as Product, Technology, and Risk to communicate user feedback, advocate for customer needs, and help improve the overall platform experience. Your insights will help shape a more user-friendly and reliable service.
4️⃣ Maintain the highest standards of service quality in every interaction. Through professional communication and a patient, solution-oriented approach, you will build trust, strengthen user loyalty, and uphold our commitment to excellence in customer support.

🌵 Requirements:
1️⃣ Bachelor's degree or above in related field
2️⃣ 1+ years of working experience in crypto/fintech industry
3️⃣ Professional working proficiency in English and Mandarin
4️⃣ Perfer experience in business process management and optimization
5️⃣ Excellent problem-solving and communication skills
6️⃣ Ability to work independently and collaboratively in a high-pressure, fast-paced environment

📮 Apply:
Email: Показать контакты

🚧 More Info:

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