Senior Customer Quality Engineer (Enterprise Storage)

TL;DR

Senior Customer Quality Engineer (Enterprise Storage): Managing end-to-end customer quality and failure analysis for major OEM and Cloud accounts with an accent on corrective action closure and technical communication. Focus on building AI-enabled analytics pipelines, leading complex quality escalations, and driving cross-functional root cause analysis for HDD products.

Location: Must be based in or be able to work from Shakopee, MN or Longmont, CO, USA

Salary: $81,536 - $116,596

Company

Global leader in data storage innovation, specializing in precision-engineered solutions for managing exponential data growth.

What you will do

• Own end-to-end customer quality for major accounts across qualification, pilot, and sustaining phases.
• Lead complex customer escalations, managing Failure Analysis (FA) and 8D corrective action closure.
• Build analytics pipelines and lightweight automation tools using Python and SQL to identify quality trends.
• Integrate Generative AI to accelerate technical summaries and 8D content generation.
• Collaborate cross-functionally with Design, Reliability, and Factory Engineering to prevent escapes.

Requirements

• Must be based in the US (Shakopee, MN or Longmont, CO).
• Experience supporting enterprise storage products (HDD), including qualification and field escalation management.
• Proven expertise in structured problem-solving (8D) and root cause analysis.
• Bachelor's in Engineering (Electrical, Mechanical, Computer, etc.) with 5+ years of experience, or Master's with 3+ years.
• Strong technical communication skills for high-impact customer-facing situations.

Nice to have

• Experience with SQL and data visualization tools like Tableau or Power BI.
• Working knowledge of reliability metrics and modeling concepts (AFR/FR).
• Experience improving team operating mechanisms and audit readiness.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, and life insurance.
• Financial perks: 401(k) and employee stock purchase plan.
• Generous time off: 12 holidays, flexible time off, 48 hours sick leave, and 16 weeks paid parental leave.
• On-site amenities: Cafeterias, fitness centers, and professional baristas at campuses.
• Inclusive environment with various employee resource groups.