Product Manager - Core Digital Consumer Capabilities (Fintech)

TL;DR

Product Manager (Core Digital Consumer Capabilities): Leading the evolution of shared services and operational capabilities for consumer products with an accent on bureau integrations, Salesforce platforms, and customer servicing tooling. Focus on reducing duplication across products, driving operational scalability, and balancing platform reliability with business value.

Location: Hybrid (London, UK) - 40% office based

Company

Global data and technology company powering opportunities for people and businesses worldwide.

What you will do

• Own and evolve the roadmap for shared operational and customer-facing capabilities, including alerts, bureau integrations, and score/report services.
• Collaborate with engineering and product domains to reduce duplication and improve reuse of shared capabilities across products.
• Drive simplification, standardization, and operational scalability across the consumer ecosystem.
• Prioritize investments based on customer impact, business value, platform health, and strategic opportunities.
• Ensure stability and resilience of critical shared services while evolving them to meet changing business needs.

Requirements

• Experience managing shared customer or operational capabilities within digital consumer products.
• Experience working in complex digital environments where reliability, customer trust, and regulatory considerations are critical.
• Strong understanding of how shared capabilities impact MAU, servicing effectiveness, and overall business performance.
• Ability to collaborate effectively across Product, Engineering, Operations, CRM, and Customer Services stakeholders.
• Data-informed approach, using customer and product metrics to prioritize work and improve effectiveness.

Culture & Benefits

• Hybrid working model with 40% office presence.
• Competitive compensation package and discretionary bonus.
• Core benefits including Pension, Bupa healthcare, and Sharesave Scheme.
• 25 days annual leave plus 8 bank holidays and 3 volunteering days.
• Option to purchase additional annual leave.