Orthopedic Patient Care Representative (Medtech)

TL;DR

Orthopedic Patient Care Representative (Medtech): Providing orthopedic soft goods measurement, application, and patient education within a medical technology framework with an accent on patient outcomes and clinical coordination. Focus on managing brace fitting appointments, verifying insurance benefits, and maintaining high-quality service for healthcare practitioners.

Location: Vermont, USA (Burlington, Montpelier, St. Johnsbury, Morrisville). Must have full-time work authorization in the United States without sponsorship.

Company

hirify.global is an innovation-driven medical technology company dedicated to improving patient outcomes and transforming workflows in orthopedics.

What you will do

• Measure and apply orthopedic soft goods, functional bracing, and bone growth stimulation products.
• Educate patients and healthcare practitioners on the proper use and care of hirify.global products.
• Coordinate follow-up brace fitting appointments and provide routine customer service.
• Verify patient insurance benefits using automation tools and handle pre-authorizations.
• Act as a liaison between customers, the internal sales team, and hirify.global.
• Ensure strict adherence to HIPAA and government healthcare regulations.

Requirements

• Minimum 1 year of experience in a hospital, clinic, or physician's office.
• Demonstrated experience in direct patient care.
• Full-time work authorization in the United States (sponsorship is not provided).
• Valid Driver’s License and current automobile insurance for travel (up to 20%).
• Ability to satisfy third-party credentialing/screening for hospital access.
• Ability to lift and move up to 20 pounds.

Nice to have

• Bachelor’s degree in a related field.
• BOC certification in Athletic Training or other orthopedic/clinical certifications (e.g., ABC, NBCOT).
• Knowledge of insurance reimbursement and DME billing requirements.
• Experience working with multiple physicians in high-volume clinics.

Culture & Benefits

• Comprehensive insurance coverage: Medical, Dental, and Vision.
• Financial security through 401(k) plans and income protection plans.
• Paid time off including vacation, sick leave, and holidays.
• Additional perks including legal services and discounted insurance rates.