Support Manager (Postgres)

TL;DR

Support Manager (Postgres): Leading the APAC support engineering team to ensure high-quality technical assistance and product feedback loops with an accent on technical mentorship, operational excellence, and cross-functional collaboration. Focus on bridging the gap between user issues and product improvements, maintaining global standards across timezones, and raising the technical bar for debugging complex database systems.

Location: Remote (Must be based in an APAC timezone)

Company

hirify.global is an open-source Postgres development platform providing database, auth, storage, and vector capabilities for developers.

What you will do

• Lead the APAC Support Engineering team as part of a global leadership group.
• Maintain a hands-on approach by regularly handling tickets to stay technically sharp.
• Collaborate with EMEA and AMER counterparts to ensure seamless global coverage and handoffs.
• Partner with Engineering and Product teams to translate user signals into product fixes and features.
• Develop playbooks and runbooks to improve the team's technical debugging capabilities.
• Manage the end-to-end user experience, considering network, schema, and documentation.

Requirements

• Strong technical foundation in Postgres, SQL, Linux, sysadmin, or backend/platform engineering.
• Experience leading technical teams (Support, SRE, or Engineering).
• Ability to reason about auth flows, serverless functions, and vector workloads.
• Proficiency in operational metrics (FRT, MTR, CSAT).
• Excellent written English skills for communicating with customers and executives.
• Must be based in an APAC timezone.

Nice to have

• Experience with JS/TS, Node, and frontend frameworks (React, Vue, Svelte).
• Experience supporting open-source projects or developer-facing products.
• Previous experience as a software engineer or infrastructure engineer.

Culture & Benefits

• Fully remote work with co-working allowance or WeWork membership.
• Equity ownership (ESOP) for all team members.
• Comprehensive health insurance (100% for employees, 80% for dependents).
• Annual company-wide off-sites in different cities.
• Flexible, asynchronous work environment.
• Annual professional development and tech allowances.

Hiring process

• Application review followed by an intro video call.
• Up to four interviews with team leads, peers, cross-functional partners, and leadership.
• Final decision and offer.