Support Engineer (Healthcare SaaS)

TL;DR

Support Engineer (Healthcare SaaS): Serving as the technical first responder for a remote care management platform with an accent on investigating data issues and diagnosing system behavior. Focus on triaging tickets, performing SQL-based investigations, and collaborating with engineering to resolve complex technical challenges.

Location: Must be based in Istanbul, Turkey, with availability to work Eastern US time (16:00–00:00 or 17:00–01:00 Turkey time).

Company

hirify.global is a venture-backed healthcare SaaS company reimagining remote care management through scalable technology solutions.

What you will do

• Triage and prioritize incoming tickets from operations and internal users.
• Investigate data and product issues using SQL queries against PostgreSQL.
• Diagnose system behavior using monitoring tools like New Relic, CloudWatch, and Sentry.
• Reproduce and document bugs for the engineering team.
• Provide hands-on technical support for app, connectivity, and device issues.
• Maintain internal runbooks to improve resolution efficiency.

Requirements

• Advanced English proficiency (C1+) is mandatory for all communications.
• SQL proficiency including joins, aggregations, and exploratory queries.
• Demonstrated troubleshooting experience with monitoring tools like New Relic, CloudWatch, or Datadog.
• Must be based in Istanbul for potential in-person collaboration.
• Must be available for US Eastern time zone work hours (16:00–01:00 TRT).
• Methodical, solution-oriented mindset with strong interpersonal skills.

Culture & Benefits

• Competitive salary paid in USD.
• Stock options package.
• Flexible vacation and PTO policies.
• Training, mentorship, and coaching from leadership.
• Opportunity to work in a fast-paced, results-driven healthcare environment.

Hiring process

• Application review and short-listing.
• Screening call for selected candidates.
• Technical assessment of SQL skills.