Business Support Specialist (SaaS)

TL;DR

Business Support Specialist (SaaS): Handling client inquiries and troubleshooting product and training questions for salon and spa management software with an accent on active listening and problem-solving. Focus on identifying the nature of client issues, documenting resolutions in Salesforce, and building deep technical knowledge of the Meevo product.

Location: Remote (US). Must be available to work EST hours: M-F 11:30 AM to 8:15 PM and Sat 9:00 AM to 5:45 PM.

Salary: $39,000 – $40,000

Company

Software company providing forward-thinking management software and tools specifically for the beauty and wellness industry.

What you will do

• Handle client inquiries via phone, email, and live chat to resolve product and training questions.
• Utilize inquisitive questioning and active listening to identify the root cause of client issues.
• Troubleshoot technical problems and advocate for customer needs.
• Document all interactions and resolutions within Salesforce.
• Maintain up-to-date knowledge of Meevo products, integrations, and business scenarios.

Requirements

• Bachelor’s or Associate’s degree preferred.
• 0-5 years of experience in a customer service-related role.
• Reliable Internet Service Provider.
• Ability to work specific EST shifts, including Saturdays.
• Strong verbal and written communication skills.
• Tech-savvy with logical and analytical problem-solving skills.

Nice to have

• Knowledge of the beauty industry.
• Experience with Salesforce.

Culture & Benefits

• Generous time off: 3 weeks PTO, 10 paid holidays, 5 sick days, and 1 personal day.
• Subsidized medical, dental, and vision insurance plans.
• 100% company-paid life insurance and long-term disability insurance.
• 401(k) retirement plan with 100% match on up to 4% of contributions.
• Professional growth through unlimited access to Udemy online courses.