Junior Business Analyst (Fintech)

TL;DR

Junior Business Analyst (Fintech): Analyzing quality, retention, and operational performance metrics for the Customer Care team with an accent on improving service quality and customer engagement. Focus on translating business needs into technical requirements, optimizing CRM workflows, and validating hypotheses to reduce customer pain points.

Location: Hybrid or Remote (Must be based in or relocate to Mexico)

Company

hirify.global is a fintech company focused on creating innovative financial products and challenging the status quo of incumbent finances.

What you will do

• Analyze quality, retention, and operational performance metrics to identify improvement opportunities.
• Investigate process inefficiencies, customer pain points, and root causes behind operational issues.
• Translate business needs into clear requirements, user stories, and specifications for development teams.
• Participate in the design and improvement of internal tools, CRM workflows, and agent-facing interfaces.
• Collaborate with Product, Engineering, Analytics, and Training teams to align priorities and drive improvements.
• Measure the impact of product and process changes on customer and operational metrics.

Requirements

• 1–2 years of experience in Business Analysis.
• Bachelor's degree in Engineering, Mathematics, Computer Science, Economics, or another quantitative field.
• Experience gathering and documenting business requirements.
• English: B2 or higher required for communication with an international team.
• Spanish: Willingness to learn and reach B1 level within 1–1.5 years.
• Strong analytical, structured thinking, and stakeholder management skills.

Nice to have

• Experience working with data and performance metrics.
• Familiarity with statistics, probability theory, and hypothesis testing.

Culture & Benefits

• Relocation support to Mexico with assistance for the employee and their family.
• Flexible work arrangement: choose between office or remote work.
• Comprehensive healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• Vacation policy including 20 days of annual leave and paid sick leave.