Dealing Services Agent (Fintech)

TL;DR

Dealing Services Agent (Fintech): Providing customer support for stock market trading and investment deals with an accent on high-quality customer service and compliance. Focus on executing trades, handling inbound inquiries via phone and email, and maintaining service level agreements.

Location: Hybrid in Manchester, UK (3-4 days per week in office; first 3 months full-time in office)

Salary: £28,100

Company

hirify.global is one of the UK's fastest-growing investment platform businesses, managing over £108.7 billion of assets for over 723,000 customers.

What you will do

• Support customers via phone, email, and secure messaging to place and execute trades.
• Handle inbound calls and emails ensuring all activity aligns with service level agreements and compliance policies.
• Complete a comprehensive structured training programme to build expertise in investing and dealing services.
• Provide award-winning customer service while maintaining a professional and confident telephone manner.

Requirements

• Must be based in the UK (Hybrid role in Manchester).
• Genuine interest in investing, trading, or financial markets.
• Minimum of 5 GCSEs grades 9–4 (A*–C or equivalent), including Maths and English.
• Excellent customer service and professional communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.

Culture & Benefits

• Starting salary of £28,100 with a discretionary bonus scheme.
• 25 days holiday (increasing with service) plus bank holidays.
• 6% Pension with matched contributions.
• Share schemes, Health Cash Plan, and discounted private healthcare.
• Free onsite gym and travel/bike loan schemes.
• Support for professional qualifications and clear career development paths.