Service Delivery Manager (Data Centre Operations)

Location: Western Sydney, Australia (Huntingwood); onsite full-time. Travel across APAC may be required.

Company

hirify.global operates hyperscale data centres across the Asia Pacific and Middle East region, supporting the digital infrastructure needs of large cloud customers.

What you will do

• Act as the primary customer contact throughout construction, fit-out, Ready for Service and onboarding.
• Coordinate customer requirements, contractual deliverables, design reviews, project meetings and fit-out delivery with internal development and design teams.
• Manage programmes, approvals, risk analysis, procurement, budgets, cost negotiations and customer recovery tracking.
• Coordinate customer deliveries and installations of racks, servers and network equipment.
• Support audits, inspections, incidents, escalations and ongoing operational reporting, including SLA and security reporting.
• Maintain customer relationships, progress updates, meetings, events and support sales and pre-sales activities.

Requirements

• Based in Western Sydney, Australia, and available onsite full-time.
• At least 2 years of project management or service delivery management experience in a critical operating environment.
• Ability to learn and ramp up quickly, particularly during the first 6 months.
• Excellent communication skills and understanding of commercial and electrical/mechanical technical concepts.
• Customer-focused approach with strong time-management and organisational skills.
• Ability to track and synthesise large amounts of data and prepare reports and summaries for management and customers.
• Proficiency in Microsoft SharePoint, Outlook, Word, Excel and PowerPoint; familiarity with Visio, MS Project and Bluebeam.
• Willingness to travel across APAC if required.

Nice to have

• Project Management Professional (PMP) certification.
• Data centre infrastructure fit-out delivery experience.

Culture & Benefits

• Collaborative, dynamic, transparent and responsive working environment.
• Flexible and safe workplace focused on inclusion and diverse perspectives.
• Career development through the Grow@Hyperscale programme.
• Benefits designed to support employee wellbeing and professional growth.