Technical Support Specialist

TL;DR

Technical Support Specialist (Cloud Security): Troubleshooting complex customer issues for a cloud security platform with an accent on diagnosing production problems and escalating critical cases to R&D or Product. Focus on building accurate support documentation, using cloud and security expertise to resolve incidents, and maintaining high customer satisfaction through fast, precise technical support.

Location: Global

Company

hirify.global builds a cloud security platform that uses runtime context to prioritize risks and improve cloud security management.

What you will do

• Provide accurate, timely technical support to customers via Slack, chat, or email.
• Diagnose and resolve technical problems; escalate complex issues to R&D or Product when needed.
• Document solutions and log all interactions in the support system.
• Educate customers on product features and maintain a professional, supportive communication style.
• Continuously improve technical skills through ongoing training to deliver top-tier support.

Requirements

• 1–3 years of experience in Technical Support, Technical Account Management, or Escalation Engineering (not internal IT support).
• Fluency in English (written and spoken).
• Hands-on experience with MySQL.
• Experience with cloud technologies plus containerization (Docker), networking, Linux, and Kubernetes.
• Experience with OpenSearch and Grafana for troubleshooting and analysis.
• Cybersecurity experience with an emphasis on cloud environments.

Culture & Benefits

• Work in a product-focused environment centered on solving real customer problems.
• Opportunity to think creatively and explore new ideas to support company growth.
• Ongoing training to maintain technical excellence.
• Support role with direct impact on customer satisfaction and long-term relationships.