Cloud Support Engineer (SaaS)

TL;DR

Cloud Support Engineer (SaaS): Providing high-level technical support and account management for enterprise security software customers with an accent on troubleshooting complex SaaS deployments and identity management systems. Focus on resolving critical technical issues, driving proactive customer success, and collaborating with engineering teams to improve product quality.

Location: Must be based in South Korea

Company

hirify.global is a leading provider of enterprise identity security solutions, helping organizations manage and secure access to their digital assets.

What you will do

• Serve as the primary technical point of contact for customers in Korea and globally.
• Troubleshoot and resolve complex technical issues within SaaS and software products.
• Collaborate with DevOps, Engineering, and Customer Success teams to address product bottlenecks.
• Lead escalation responses and manage customer expectations through regular review calls.
• Document solutions in the knowledge base and provide proactive technical guidance.
• Participate in a 24x7 on-call rotation schedule.

Requirements

• Must be based in South Korea
• Proficiency in Korean and English (speaking, reading, and writing)
• 5+ years of experience in customer-facing technical support, preferably in enterprise security software.
• Strong knowledge of Database Administration (Oracle, MSSQL, MySQL) and Windows/Unix platforms.
• Experience with Java/J2EE application servers and web technologies like JavaScript and SOAP.
• Understanding of Cloud concepts, microservices, and CI/CD pipelines.

Culture & Benefits

• Opportunity to work in a high-octane environment with enterprise-level customers.
• Structured onboarding with mentorship and product training.
• Collaborative team culture with regular regional and global team interactions.
• Focus on professional growth and becoming a subject matter expert in identity security.