Technical Support Engineer (Blue Planet)

TL;DR

Technical Support Engineer (Blue Planet): Providing advanced post-sales support for the Unified Assurance and Analytics (UAA) product suite with an accent on troubleshooting complex production issues and developing automation solutions. Focus on diagnosing system performance, performing root cause analysis, and collaborating with Engineering teams to drive product improvements.

Location: Must be based in the UK

Company

hirify.global is a global leader in high-speed connectivity, committed to a people-first culture that prioritizes individual growth, well-being, and social impact.

What you will do

• Serve as the primary technical contact for Blue Planet customer cases, focusing on UAA.
• Diagnose and resolve complex production and non-production issues.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
• Perform root cause analysis (RCA) and document technical resolutions.
• Collaborate with PLM and R&D teams to inform future product enhancements based on customer feedback.

Requirements

• Must be based in the UK
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software technical support, preferably in telecom or network management.
• Strong proficiency in Linux, Shell scripting, Kubernetes, and Docker.
• Hands-on experience with Java, Python, and debugging tools like tcpdump and jstack.
• Understanding of networking protocols and APIs including SNMP, Netconf, REST, and Telemetry.

Nice to have

• Experience with cloud environments such as AWS, Azure, GCP, or OpenShift.
• Exposure to fault and performance analytics, GenAI, or Agentic AI.
• Prior experience with telecom vendors or network management systems.

Culture & Benefits

• Flexible work environment focused on individual growth and well-being.
• Commitment to diversity, inclusion, and equal opportunity employment.
• Collaborative culture within a globally distributed team.