Operations Associate, Courier Onboarding (Logistics)

TL;DR

Operations Associate (Logistics/Ops): Designing and optimizing courier onboarding processes to improve activation rates with an accent on data-driven funnel analysis and workflow documentation. Focus on identifying conversion bottlenecks, utilizing AI tools for efficiency, and coordinating cross-functional initiatives across Kazakhstan and the South region.

Location: Based in Almaty, Kazakhstan (Hybrid: 4 days office, 1 day WFH)

Company

hirify.global is a global delivery platform that creates technology to bring joy, simplicity, and earnings to neighborhoods worldwide.

What you will do

• Analyze onboarding funnel data to identify and resolve conversion bottlenecks.
• Design and document workflows to improve registration-to-first delivery activation rates.
• Collaborate cross-functionally with marketing, finance, and regional operations teams.
• Track and report on key onboarding metrics across multiple workstreams.
• Leverage AI tools to accelerate analysis, communication, and documentation.
• Coordinate with external fleet partners and onboarding vendors.

Requirements

• Fluent in Kazakh, Russian, and English.
• Must be based in Almaty.
• Strong proficiency in Google Sheets and Excel (formulas, pivot tables).
• Active use of AI tools in professional workflows.
• High learning agility and ability to work self-sufficiently.

Culture & Benefits

• Office in the heart of Almaty.
• Voluntary health insurance for employees and their families.
• Corporate laptop and phone with a data plan.
• hirify.global employee discounts on orders.
• Career growth opportunities within an international environment.

Hiring process

• Introductory call with the Talent Acquisition team.
• Interview with the hiring manager.
• Take-home assignment followed by a presentation to the team.