Regulatory Case Specialist (French)

TL;DR

Regulatory Case Specialist (Legal/Customer Relations): Managing consumer regulatory complaints and data protection cases with an accent on legal compliance and VIP customer communications. Focus on resolving court cases, collaborating with legal counsels, and analyzing the results of regulatory initiatives.

Location: Hybrid in Barcelona, Spain

Company

A leading travel subscription platform and one of the largest e-commerce businesses in Europe.

What you will do

• Manage legal customer complaints, court cases, and regulatory consumer files.
• Handle data protection and consumer rights cases (GDPR).
• Coordinate legal inquiries with Legal Counsels to ensure high service standards.
• Support VIP and sensitive customer complaints across social care channels.
• Collaborate on VIP Communications projects.
• Measure, analyze, and report on the results of regulatory initiatives.

Requirements

• Native-level proficiency in French (writing and grammar).
• Proficient level of English.
• Background in the tourism industry.
• Experience with CRM tools and G-suite.
• Strong analytical capacity and problem-solving mindset.
• Ability to work under pressure and prioritize tasks effectively.

Nice to have

• Experience in tourism-related legal case management (GDPR, consumer regulations).
• Knowledge of GDS Amadeus or Galileo.
• Additional languages such as German, Portuguese, Spanish, or Catalan.
• Experience in PR, media relations, or social media management.

Culture & Benefits

• Hybrid home-office model focused on outcome rather than time-in-seat.
• Competitive salary and performance-based bonuses.
• Relocation support provided.
• Prime Plus membership and flexible benefits package.
• Career growth via the eVOLVE Program and internal mobility opportunities.
• Casual work environment with no dress code and free office refreshments.