Unified Communications Specialist

TL;DR

Unified Communications Specialist (System Engineering): Providing Tier I-III support for a global enterprise collaboration system with an accent on secure VoIP, SIP, and H.323 protocols. Focus on maintaining complex call routing, implementing QoS strategies, and ensuring system security in accordance with DoD standards.

Location: Must be based in Quantico, VA (On-site)

Company

hirify.global is a provider of digital transformation and service operations solutions for defense and intelligence agencies.

What you will do

• Support UC architecture by identifying and resolving enterprise-level issues and outages.
• Implement complex call routing schemes and secure VoIP configurations per DISA STIGs.
• Conduct change, incident, and problem management to provide technical end-user support.
• Perform preventive maintenance, system upgrades, and lifecycle management for UC systems.
• Develop and deploy QoS policies in coordination with defense and intelligence partners.
• Maintain directory servers and provide network documentation for accreditation and auditing.

Requirements

• Must have active Top Secret/SCI clearance to start.
• Must hold IAT III certification (CASP+CE, CCNP Security, CISA, GCED, GCIH, or CISSP/Associate).
• Experience with Cisco Unified Communications Manager, Expressway, and Meeting Server.
• Proficiency in Windows Server and Linux operating systems.
• Ability to work on-site in Quantico, VA.
• Understanding of DoD 8510.01 and network security compliance.

Nice to have

• ITIL v3 certification.

Culture & Benefits

• Commitment to core values including honesty, humility, and a relentless work ethic.
• Supportive team environment focused on mission success.
• Opportunities to work on complex, high-impact defense and intelligence domains.