Director, Account Management Lead (Ecommerce)

TL;DR

Director, Account Management Lead (Ecommerce): Leading a team of account managers to drive customer success and revenue growth for enterprise-level partnerships with an accent on strategic consulting and data-driven performance optimization. Focus on shaping the strategic direction of the account management function, influencing product roadmaps, and securing long-term growth within a high-value portfolio.

Location: Must be based in the US, with a preference for NYC or Chicago.

Compensation: $240,000–$270,000+ OTE.

Company

hirify.global is a leading Commerce Operating System that unifies retail media, commerce management, and advanced measurement across global marketplaces.

What you will do

• Lead and mentor a team of account managers to drive customer satisfaction and platform adoption.
• Serve as the primary strategic consultant for high-value enterprise partners.
• Analyze client data to uncover insights and execute strategies that align with business objectives.
• Partner with internal teams including Sales, Product, and Marketing to advocate for client needs.
• Manage revenue targets, including up-sell and cross-sell opportunities within existing accounts.
• Prepare and deliver executive-level presentations to secure buy-in on growth initiatives.

Requirements

• 10+ years of experience in Account Management, Client Success, or Consulting.
• Demonstrated leadership of teams and ownership of enterprise-level revenue targets.
• Proven experience managing high-stakes partnerships with large enterprise clients.
• Strong analytical skills with the ability to interpret complex data and drive strategic decisions.
• Exceptional communication and presentation skills for executive-level audiences.
• Must be authorized to work in the US.

Culture & Benefits

• Flexible Paid Time Off and paid holidays.
• Comprehensive medical, dental, and vision insurance with employer-contributed FSA/HSA.
• 401k plan with employer match.
• Paid parental leave and fertility/family-building support.
• Company-subsidized memberships to Wellhub and Peloton.
• Paid time off for volunteering with 501c organizations.