Manager, Distribution Order Management

TL;DR

Manager, Distribution Order Management: Overseeing distribution order execution across order analysis, DEA forms processing, inventory quarantine/release, invoice processing, document destruction, and PO management with an accent on team leadership and operational excellence. Focus on driving compliance, resolving complex client issues, improving workflows using metrics/KPIs, and coordinating daily execution across cross-functional stakeholders.

Location: Memphis, TN, USA

Company

hirify.global provides next-generation commercialization services to the life sciences industry.

What you will do

• Lead, coach, and develop an Order & Data Management team, including onboarding, performance management, and career development.
• Oversee daily order operations and client communications to ensure accuracy, timeliness, and SLA compliance; escalate and resolve complex issues.
• Drive process improvement by using metrics and KPIs, and by documenting/standardizing workflows (SOPs and work instructions).
• Coordinate cross-functional execution and escalations with Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success.
• Ensure a positive client experience through proactive communication and timely operational updates.
• Maintain compliance and quality controls across order processing, data accuracy, pricing/credits, and order entry.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years of supervisory experience in an hourly administrative environment, preferably supporting distribution center administration (planning and scheduling orders/deliveries).
• Strong analytical skills to interpret data, identify trends, and make informed decisions.
• Demonstrated problem-solving ability for complex situations and effective solution implementation.
• Exceptional verbal and written communication skills to influence stakeholders at all levels.
• Strong customer-centric mindset, highly organized with ability to manage multiple priorities and deadlines.

Culture & Benefits

• Patient-minded approach and ownership of client experience.
• Emphasis on compliance, quality, and risk mitigation in daily operations.
• Inclusive, equitable team culture with continuous development and bias-aware leadership.
• Competitive salaries and benefits; compensation determined by experience and geographic location within the U.S.
• Reasonable accommodation available during the hiring process.

Hiring process

• Interviews and evaluation of leadership, operational, and compliance capabilities.
• Discussion of role expectations and alignment with business/department goals.