Network Support Technician

TL;DR

Network Support Technician (MDM/Tactical Communications): Supporting Watchtower MDM solutions and tactical communications systems for Department of Defense customers with an accent on systems administration and deployment operations. Focus on troubleshooting cross-platform mobile devices, configuring DMSAT systems, and conducting technical training for Air Force personnel.

Location: Remote (US), up to 25% travel required

Salary: $90,000 - $130,000

Company

hirify.global provides critical technical resources and systems support for Department of Defense (DoD) operations.

What you will do

• Provide Tier I/II technical support for MDM solutions and end users across Android, iOS, Windows, and Linux.
• Diagnose and resolve MDM enrollment, configuration, and connectivity issues using system log analysis.
• Configure, deploy, and validate DMSAT systems and associated infrastructure to meet mission objectives.
• Conduct hands-on technical training sessions and develop SOPs, user guides, and training materials.
• Maintain Windows and Linux servers, virtualized environments, VPN solutions, and Active Directory/LDAP services.
• Collaborate with Air Force base personnel and government stakeholders to ensure operational readiness.

Requirements

• Active Secret security clearance required.
• Experience with Mobile Device Management (MDM) platforms.
• Proficiency in administration of Windows and Linux servers.
• Knowledge of VPN solutions, Active Directory, and LDAP services.
• Ability to apply and validate DISA STIG compliance requirements.
• Willingness to travel up to 25% to customer locations.