Manager Commercial Operations

TL;DR

Manager Commercial Operations (Life Sciences): Lead large-scale commercial operations programs for pharma clients with an accent on incentive compensation, commercial analytics, CRM enablement, and data strategy. Focus on building scalable operating models, governance and executive dashboards, and driving data-driven decision-making while mentoring cross-functional teams in a global matrix environment.

Location: Pune, Maharashtra / Bengaluru, Karnataka

Company

hirify.global provides consulting services focused on analytical rigor and technology-enabled solutions for life sciences.

What you will do

• Provide strategic leadership for commercial operations programs, ensuring delivery excellence, operational stability, and measurable business outcomes.
• Serve as a trusted advisor to senior client stakeholders and lead complex project portfolios and managed services engagements.
• Build reporting and governance processes, including executive dashboards, operational scorecards, and KPI measurement for performance transparency.
• Drive data-driven decision-making using analytics and operational insights to identify risks, uncover opportunities, and improve program performance.
• Design and oversee scalable operating models, processes, and controls across domains such as incentive compensation, CRM, field enablement, territory design, and master data.
• Lead and develop commercial operations teams, mentoring consultants and analysts and strengthening capabilities in reporting, analytics, and data storytelling.

Requirements

• 10–12 years of experience in pharmaceutical or life sciences commercial operations, consulting, analytics, managed services, or related functions, including 2–3 years leading teams/programs/client engagements.
• Deep expertise in pharmaceutical commercial data ecosystems (provider, patient, claims, prescriptions, specialty pharmacy, hub, CRM, master data) and how data drives commercial strategy.
• Proven experience designing reporting frameworks, executive dashboards, KPI measurement, and operational governance processes.
• Strong understanding of commercial operations functions including commercial analytics, incentive compensation, field enablement, CRM, master data management, territory design, patient services, and commercial data strategy.
• Strong leadership and people management skills with a track record of building and developing high-performing teams.
• Experience working in a global, matrixed environment and collaborating with US-based clients and stakeholders.

Culture & Benefits

• Collaborative, values-driven team focused on technical excellence and analytical rigor.
• Emphasis on continuous improvement, accountability, and high performance.
• Opportunity to work on AI-enabled solutions and data-first initiatives in life sciences.
• Support for personal growth through coaching, training, knowledge sharing, and career development.