AML & RG Specialist (NL)

TL;DR

AML & RG Specialist (NL): Investigating and managing AML and Responsible Gaming (RG) customer compliance risks, including customer risk assessments and actions on cases detected by AML/RG models, with an accent on source-of-wealth checks, escalation to governance teams, and ensuring casework stays compliant with regulatory standards. Focus on improving ways of working through process challenge, supporting first-contact resolution with Customer Service, and maintaining Governance, Risk & Compliance (GRC) obligations.

Location: Hybrid (NL)

Company

hirify.global is a leading European betting and gaming operator focused on responsible, safe entertainment experiences.

What you will do

• Identify and act on customer compliance risks using documented processes for account actions, document requests, and additional checks.
• Conduct customer risk assessments, including source of wealth checks, and take actions to support sustainable customer spending.
• Investigate cases flagged by RG and AML models and escalate to relevant governance teams when appropriate.
• Monitor regulatory and market changes affecting the function and ensure all casework meets regulatory requirements.
• Liaise with external teams (e.g., Customer Service) and handle escalations to minimize contacts and support first contact resolution.
• Challenge and improve established processes; provide training/support to new starters or other departments when needed.

Requirements

• Good knowledge of Responsible Gaming, AML, and the igaming industry.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving skills for customer-centric compliance decisions.
• Ability to work reliably and independently, with openness to constructive feedback.
• Customer-centric decision making and team collaboration mindset.

Culture & Benefits

• Hybrid working model with flexibility to self-organize around goals and responsibilities.
• Full-time permanent employment.
• Opportunity to improve compliance processes and contribute to a “Build on Trust” culture.
• Training and support for onboarding and cross-team collaboration.