Project & Connectivity Support Technician (Igaming)

TL;DR

Project & Connectivity Support Technician (Igaming): Providing technical support for gaming machines, networking equipment, and connectivity solutions with an accent on system troubleshooting and operational data analysis. Focus on supporting technical development projects, managing software/firmware rollouts, and assisting with field-based testing and installations.

Location: Must be based in Newark-on-Trent, UK. This is a full-time office-based role with no option for remote working.

Company

hirify.global is a leading supplier of gaming machines and digital content for land-based and online casinos, operating as part of the Gauselmann Group.

What you will do

• Provide technical support for connected machines, networking equipment, and MARs systems.
• Assist with machine connectivity, router configuration, and network troubleshooting.
• Support technical development projects, system improvements, and beta testing.
• Maintain operational documentation and analyze technical data.
• Support the deployment of games, software, and firmware updates.
• Assist with field-based testing and installations when required.

Requirements

• Must be based in Newark-on-Trent, UK.
• Full UK driving licence required.
• Basic understanding of networking principles and connectivity.
• Strong general PC and IT knowledge.
• Proficiency in Microsoft Excel for reporting and data management.
• Strong problem-solving and organizational skills.

Nice to have

• Previous experience within the gaming, amusement, or vending industry.
• Knowledge of routers, remote support systems, or machine management platforms.
• Experience with technical development projects or testing environments.

Culture & Benefits

• Generous bonus scheme.
• Health cash plan.
• Support for professional development and training qualifications.
• Opportunity to work in a growing and innovative gaming environment.