Continuous Improvement Manager (iGaming)

TL;DR

Continuous Improvement Manager (iGaming): Leading operational excellence and structured CI to remove waste and lift performance with an accent on Lean, Kaizen, and end-to-end change management. Focus on designing the Ops project roadmap, governing the AI tooling rollout, and ensuring new processes are adopted across the organization.

Location: Hybrid; must be based in Malta, UK, or Gibraltar

Company

hirify.global is an award-winning online casino launched in 2018 that prioritizes technology, performance, and rapid growth.

What you will do

• Implement Lean, Kaizen, and structured CI to eliminate waste and improve departmental performance.
• Act as the single accountable owner for end-to-end change, ensuring new processes are fully adopted across Operations.
• Develop and manage the Ops project roadmap, including intake, prioritization, and sequencing.
• Establish governance through change logs, change calendars, and RACI matrices for all initiatives.
• Manage the implementation of new tools and automated player communications to ensure compliance and brand alignment.
• Oversee the program governance for AI tooling rollouts to track organizational change and optimization.

Requirements

• Experience in Continuous Improvement, Operational Excellence, or Process Improvement, preferably in regulated environments.
• Formal CI credentials and hands-on delivery experience in Lean, Six Sigma, or Kaizen.
• Proven track record of leading people through change management and ensuring process adoption.
• Strong program discipline regarding roadmaps, RACI, and stakeholder management.
• Ability to work independently and influence without authority using a data-led approach.
• Must be based in or have valid work authorization for Malta, UK, or Gibraltar.

Nice to have

• Experience within the iGaming or other highly regulated industries.
• Familiarity with EOS (Entrepreneurial Operating System) or Traction.

Culture & Benefits

• Competitive salary package and growth allowance for professional development.
• Generous leave policy, including additional days, birthday leave, and four-week parental leave.
• Comprehensive international health and life insurance.
• Wellness incentives and a flexible working environment.
• Collaborative and friendly multinational team culture.