Service Delivery Executive

TL;DR

Service Delivery Executive (Cybersecurity/IAM): Own delivery of managed security services for a strategic energy-sector client, with an accent on executive-level governance, SOC operations workstreams, and technology adoption. Focus on translating security risks into business language, maintaining SLA/program health reporting, and driving service expansion across onboarding, steady state, and continuous improvement.

Location: Atlanta, GA

Company

hirify.global delivers managed security services and platforms for identity, exposure management, and MDR.

What you will do

• Own the strategic client relationship at Director level and above, serving as the primary escalation point for delivery, commercial, and relationship matters.
• Lead program governance across onboarding, steady state, and continuous improvement within a managed services model.
• Drive adoption and engagement with newly deployed security technology so the client realizes full platform value.
• Manage cross-functional delivery teams across SOC operations, SIEM/SOAR, threat intelligence, and incident response.
• Translate complex technical risks and security findings into clear business language for senior stakeholders (including CISO and senior partners).
• Maintain program health dashboards, SLA reporting, and executive-level communications; identify and progress service expansion opportunities.

Requirements

• Broad working knowledge of cybersecurity domains: SOC operations, SIEM/SOAR, threat intelligence, and incident response.
• Demonstrated experience managing or leading service delivery in at least one of the listed security domains.
• Solid understanding of software feature development and adoption, with a track record of driving technology engagement in newly deployed environments.
• Proven ability to own and grow a strategic client relationship at Director level, acting as single point of accountability for delivery quality, escalation, and commercial health.
• Experience leading cross-functional teams across technical and operational disciplines, driving accountability without direct line authority.
• Ability to lead client-facing programs through the full lifecycle (onboarding, steady state, continuous improvement) in a managed services environment.

Culture & Benefits

• Hybrid work model: 2–3 days in office.
• Medical insurance for employee and dependents.
• Life insurance and retirement match program.
• Paid time off (PTO) plus sick and casual leave; maternity & paternity leave.
• Professional development reimbursement and LinkedIn Learning/L&D platform access.
• Mobile phone reimbursement.

Hiring process

• Interviews with client and/or security leadership stakeholders to assess delivery ownership, technical credibility, and executive communication.
• Evaluation of experience leading managed services programs across the full lifecycle and driving technology adoption.